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Evidence Guide: MSMSUP210 - Process and record information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMSUP210 - Process and record information

What evidence can you provide to prove your understanding of each of the following citeria?

Access information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the need for information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request appropriate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access information in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with security procedures in accessing appropriate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Access information

1.1

Identify the need for information

1.2

Request appropriate information

1.3

Access information in accordance with procedures

1.4

Comply with security procedures in accessing appropriate information

2

Provide appropriate information

2.1

Deal with enquiries promptly and courteously

2.2

Establish details of enquiry by questioning and summarising

2.3

Provide appropriate information relevant to enquirer's request

2.4

Organise information clearly, concisely and logically

2.5

Provide information in a form that is readily understood by others

2.6

Provide information in a timely manner

2.7

Redirect enquiries to relevant personnel for resolution where outside the operator's area of responsibility

3

Give and follow routine instructions

3.1

Give accurate, clear and concise instructions that are appropriate for the receiver

3.2

Ensure that interaction with others is efficient, effective, responsive, courteous and supportive

3.3

Confirm that instructions are understood

3.4

Follow prescribed and routine work-related sequences

4

Provide reports

4.1

Complete all workplace documentation and reports clearly and accurately in accordance with procedures

4.2

Report all relevant information clearly and concisely

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Access information

1.1

Identify the need for information

1.2

Request appropriate information

1.3

Access information in accordance with procedures

1.4

Comply with security procedures in accessing appropriate information

2

Provide appropriate information

2.1

Deal with enquiries promptly and courteously

2.2

Establish details of enquiry by questioning and summarising

2.3

Provide appropriate information relevant to enquirer's request

2.4

Organise information clearly, concisely and logically

2.5

Provide information in a form that is readily understood by others

2.6

Provide information in a timely manner

2.7

Redirect enquiries to relevant personnel for resolution where outside the operator's area of responsibility

3

Give and follow routine instructions

3.1

Give accurate, clear and concise instructions that are appropriate for the receiver

3.2

Ensure that interaction with others is efficient, effective, responsive, courteous and supportive

3.3

Confirm that instructions are understood

3.4

Follow prescribed and routine work-related sequences

4

Provide reports

4.1

Complete all workplace documentation and reports clearly and accurately in accordance with procedures

4.2

Report all relevant information clearly and concisely

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify routine information requirements and access relevant information

use questions and summarising to seek clarification and confirm understanding

read and interpret workplace information

complete workplace forms and reports

provide workplace and technical information within own area of expertise

write legibly and/or use electronic keyboard

use clear and concise language appropriate to the receiver in verbal and written communication.

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

data systems and data security

record keeping

privacy

intellectual property (IP)

use of internet

types and meaning of workplace codes, numbers, symbols, signs and colours typically used in the job/work environment

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

temporary instructions

any similar instructions provided for the smooth running of the plant

Equipment

Equipment includes one or more of the following:

telephone

two-way radio

computer, tablet, Smartphone or similar

Sources of information

Sources of verbal information include one or more of the following:

toolbox talks

team meetings and production meetings

shift handover

planning sessions

discussion with technical experts, supervisors and work health and safety (WHS) officers

Sources of written material include one or more of the following:

SOPs

work instructions

incident procedures

operating manuals

quality procedures

training program contents/materials

material safety data sheets (MSDS)

job cards

maintenance logs

non-compliance reports

incidence and accident reports

permits

schematics, process flows and engineering drawings

Workplace documentation

Workplace documentation includes one or more of the following:

forms

checklists

maintenance or production logs

Reports

Reports include one or more of the following:

oral reports, such as shift handover and toolbox talks

written reports, either hand written or computer-based, such as:

incident and injury reports

daily/shift reports/logs